Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Collapse Advanced How-To's
     Expand Call Routing and Flow Control
     Collapse Advanced Audio Topics
           How to Play a Sound File to the Speakers During a Call
           How to Increase Volume of a Wave File through Scripting
           How to Change Recording Silence Detection Levels
           How to Enable Fast Forward/Rewind and Other Special Playback Features
           How to Obtain Foreign Language and Other Speech Engines
           How to Change Pronunciation for Text-to-Speech and Speech Recognition
           How to Join Multiple Wave Files into One Wave File
           How to Extract Sections of a Wave File
           How to Analyze and Compare Recorded Audio Data
     Expand Application Integration Topics
     Expand Auto Start/Stop and Scheduling Topics
     Expand Internet Topics
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms