Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Collapse Advanced How-To's
     Collapse Call Routing and Flow Control
           How to Set the Number of Rings Before Answer
           How to Perform Call Transfers / Forwarding
           How to Implement Three Way Calling
           How to Restrict Access with Passwords
           How to Match Touch Tones to Words
           How to Convert Touch Tones to Specific Words
           How to Page an Operator at the Computer
     Expand Advanced Audio Topics
     Expand Application Integration Topics
     Expand Auto Start/Stop and Scheduling Topics
     Expand Internet Topics
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms