Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Expand Advanced How-To's
Collapse Example Applications
      Example Call Trees
      Answering Machine
      Voice Mail
     Collapse Message Forwarding
           Forward Voice Messages to E-Mail
           Forwarding Messages to Other Phones and Pagers
           Forward Messages to a Website
      Virtual Receptionist
      Fax-on-Demand
     Expand Interactive Information Services
      Sales Force Reporting and Monitoring
      Automated Alerting Applications
      Automated Surveying, Telemarketing, and Polling
      Web Site with Telephony Features
      Conversation Recording Solutions
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms