Contents

Copyright Notice  Active Call Center End-User License Agreement  Lucent Text-to-Speech Engine Software License Agreement  Typographical Conventions  Installation  Introduction  Quick-Start Tutorial  Call Trees       Call Tree Window       How Call Trees are Processed       Manipulating Call Trees            Create a New Call Tree            Open a Call Tree            Saving Call Trees            Make a Copy of a Call Tree            Moving Call Trees       Inbound vs. Outbound Call Trees       Documenting Call Trees  Nodes  VBScript Macros  The Call History  Outbound Calls  Menu Bar Options  Essential How-To's  Advanced How-To's  Example Applications  Telephony Hardware  Lucent Text-to-Speech Engine  RealSpeak (TM) Text-to-Speech Engine  Enterprise Class Telephony  Technical Information  Troubleshooting  Index  Glossary of Terms