Conversation Recording Solutions

Active Call Center can be used to set up a basic conversation recording solution. This application will only work if your hardware configuration provides support for these features. For full details, refer to the section on Three Way Calling.

A conversation recording system may be used in several different scenarios, for exampele:

• In a customer service scenario calls might be recorded for quality control purposes.
• For documentation purposes where a record of a conversation was needed.

Conversation recording may be governed by laws in your jurisdiction. Check with your legal counsel before implementing such a solution.

The basic technique for deploying a conversation recording system based on Active Call Center is as follows:

• Build a Call Tree designed for to transfer calls using conference calling Refer to the section on Three Way Calling for more information.
• Keep Active Call Center in a repeating loop where each Node records audio. The call will automatically disconnect and terminate the recording if the hangup detection for your hardware is working. Increase silence detection settings for recording to minimize how often recordings are stopped.