Installation Instructions for Hardware Locked Product

Customers that have purchased hardware locked Active Call Center product should make sure that they have the following before installation:

• Active Call Center installation file provided at time of payment.
• Active Call Center Setup password provided at time of payment.
• Active Call USB or parallel port key that was mailed to you.

Step by Step Installation Instructions:

Close all open programs.

Pay special attention to closing programs like WinFax, America Online, and other modem applications. Windows NT, 2000, and XP users should log in as administrator before starting.

Make a backup!

If you are upgrading Active Call Center, it is imperative to make backup copies of all your Call Trees and preferably a mirror image of your hard drive prior to installing the upgrade. Active Call Center 2.6.x will upgrade the format of your Call Trees and they may no longer be readable by older versions of the software, making rollback impossible without a backup.

Start the Active Call Center setup program.

• Click Start on the Windows taskbar.
• Choose Run.
• Click Browse.
• Browse to the folder where you saved the downloaded file and select the downloaded installation file.
• Click Open.
• Click Run to launch the setup program.
• A password is required to begin the setup: this is the password that was provided to you at the time of purchase. The password is case sensitive, so please check the status of your CAPS LOCK key before entering the password. If you have to enter the password more than once, you have entered it incorrectly and you should restart the setup program.

Proceed through the setup wizard: read the license agreements carefully.

During the setup procedure you will be asked to agree to separate license agreements for Microsoft ADO, Active Call Center, Microsoft Text-to-Speech Engine, and the Microsoft Speech Recognition Engine. Active Call Center requires the Microsoft ADO and Microsoft Speech components to function correctly. Depending on the version of Active Call Center being used, you may also be asked to agree to the license agreement for the Lucent text-to-speech engine.

Reboot your computer when the setup wizard has finished.

Install your Active Call Center USB key on a free USB port or install your Active Call Center parallel port key on a free parallel port.

Start Active Call Center after the computer has been rebooted.

• Click Start on the Windows taskbar.
• Choose Programs.
• Choose the Active Call Center folder.

The folder name may be different if you entered a different folder name during the setup.

• Choose Active Call Center.

Proceed to Section: Starting Active Call Center for the First Time

To uninstall Active Call Center, refer to the section Uninstalling Active Call Center.