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After you have Active Call Center working, you may find that at some time it suddenly stops working. These results are almost invariably brought on by a change in the hardware or software configuration of the system.
If you had a fully working Active Call Center installation that no longer works, check each of the following to find the source of the problem:
Step 1. Have you installed or uninstalled any software since the last time Active Call Center was working? Sometimes other software programs overwrite critical Active Call Center software components with older versions or incompatible newer versions. Try reinstalling Active Call Center to see if that solves the problem.
Step 2. Have you installed or uninstalled any hardware since the last time Active Call Center was working? If so, try Checking for Device and Resource Conflicts.
Step 3. Are you integrating with network data sources or other external computers? If so, make sure that the external computers are still working and the network data is still accessible. Sometimes changes in network configurations or passwords can cause data access errors.