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Imagine a situation in which many employees of a single firm are busy moving around servicing customers. It's beneficial for the firm to know the status of the employees so that they can effectively schedule jobs.
With Active Call Center, a firm can develop a telephony application that employees can call with a cellular phone. Using touch tone prompts, the employees can report their availability, job statistics, or retrieve future assignments. The total cost of deploying and maintaining a solution that uses cellular phones and Active Call Center should generally be far lower than any competing solution.