|
|
|
|
|
|
Call monitoring and outbound dialing tasks are easily scheduled by using Active Call Center with Windows' built-in Task Scheduler. Applications of scheduling include:
To start Task Scheduler and add an Active Call Center task:
From the Windows taskbar, choose Start ... Programs ... Accessories ... System Tools ... Scheduled Tasks.
In the Scheduled Tasks window, double-click Add Scheduled Task. The Scheduled Task Wizard will start.
When prompted for the program to run, choose Active Call Center and click Next.
Continue through the wizard. At the screen where a Finish button appears, check the box marked Open advanced properties for this task when I click Finish and click Finish.
The advanced properties for this task will appear, follow the instructions shown below to accomplish the specific task required.
Schedule Automatic Startup and Shutdown of the Call Monitor
Follow instructions above for creating a new task.
Under the Task tab of the advanced task properties, change the "Run:" field to a command that will automatically start the Active Call Center Call Monitor. For example:
"C:\Program Files\Active Call Center\Active Call Center.exe" "C:\Program Files\Active Call Center\MyCallTree.acc" -a
For more details on command line syntax for automatically starting the Call Monitor, refer to section on Command Line Options.
To automatically shut off the monitor at a preset time, go to the Settings tab and modify the field marked Stop the task if it runs for:.
Click OK to save the task settings.
Schedule Outbound Dialing Tasks
Follow instructions above for creating a new task.
Under the Task tab of the advanced task properties, change the "Run:" field to a command that will automatically start outbound dialing. For example:
"C:\Program Files\Active Call Center\Active Call Center.exe" "C:\Program Files\Active Call Center\MyCallTree.acc" "C:\My Documents\Phone List.txt" -1 -d
For more details on command line syntax for automatically starting outbound dialing, refer to section on Command Line Options.
Click OK to save the task settings.
Multiple outbound dialing tasks may be scheduled to run at the same time on different lines: each task will run in a separate instance of Active Call Center. This allows for simultaneous outbound dialing on many lines at a preset time.