Virtual Receptionist

Active Call Center can be used to route calls from a central number to other phone numbers.

The Virtual Receptionist example in the Examples folder provides an excellent starting point for building a Virtual Receptionist application (it even includes voice mail with remote message retrieval!).

The basic steps involved in the configuration process are as follows:

• Create a series of menus in a Call Tree that allow the Call Tree to determine where to route calls.
• Use the SendModemCommands variable with voice modems or TransferCallTo variable with telephony cards to route the calls.
• Create optional sophisticated announced call transfer applications using the TransferCallTo variable.