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Problem |
Possible Causes |
Possible Solutions |
Modem test will not run or locks up machine. |
Other programs that use the modem or communication ports are running (e.g., WinFax, AOL, etc.). |
Reboot the computer, close all open software (including minimized software running in the system tray), and try again. |
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Bad or missing Windows TAPI DLL files. These are files located in your Windows\System folder. |
Reinstall Windows. |
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Device or resource conflicts. |
Refer to the section on Checking for Device or Resource Conflicts. |
Also refer to the section Troubleshooting General Telephony Hardware Problems.